Refund policy

We will promise to refund items (excluding our Personalised jewellery, Earrings & Custom Pieces) you are not completely happy with, provided they are returned to us in a saleable condition within 14 days of receipt.

Please note: personalised jewellery, including any hand stamped, initial pieces, cannot be returned or exchanged.

All Returns must be shipped in original packaging. Customer will be responsible for cost of return, must be returned by a tracked shipping method. Please contact sam@rain2rainbow.com for more information on how to return an item.

  • You can return your item within 14 days of purchase.
  • We don’t offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.
  • All jewellery is refundable except earrings (due to hygiene reasons), personalised pieces and custom pieces.
  • If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to sam@rain2rainbow.com. Lost jewellery cannot be replaced.
  • If you choose to return your item using normal untracked delivery then please ensure you get proof of postage otherwise we cannot be held responsible if the item goes missing on its return.
  • You’ll also need the receipt or proof of purchase.
  • Items sent back to us without first requesting a return will not be accepted.


To start a return, you can contact us at sam@rain2rainbow.com. Please note that returns will need to be sent to the following address: 65 Corbett Road, Waterlooville, PO7 5TA, United Kingdom


You can always contact us for any return question at sam@rain2rainbow.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sam@rain2rainbow.com.